Refund & Cancellation Policy

• Cancel free of charge before the item is dispatched.
• Items that arrive damaged or incorrect: tell us within 48 hours of delivery with photos, and we will replace or refund.
• Personalised or custom-made items cannot be returned unless faulty.

• Cancel for a full refund before your card design is approved for printing.
• After printing, cards are personalised and non-refundable, but a faulty card is replaced free of charge.

• Cancel within 7 days of purchase for a full refund if the service has not been substantially used.
• Renewals can be cancelled any time before the renewal date; the current period stays active until it ends.

• Full refund if cancelled before work begins.
• After work begins, the refund is proportionate to work not yet completed. Fees paid to third parties (e.g. ISBN) are non-refundable once incurred.

• Full refund if cancelled at least 7 days before the start date; 50% within 7 days; no refund after the programme starts, though you may transfer to a later batch once.

Approved refunds are returned to the original payment method (UPI, card or bank) within 5–7 working days. Your bank may take additional time to show the credit.

Contact us with your order reference:

• Business: LLUMINE Group (sole proprietorship, Udyam-registered MSME), Trichy, Tamil Nadu, India
• Address: Tiruchirappalli
• Email: lluminetees@gmail.com
• Phone: +917200404185
• Hours: 10 am - 6 pm